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Client Host – Global Law Firm!

  • Job Type :

    Permanent

    Full-Time

  • Salary : Competitive Salary + Benefits

One of our large International law firm clients is looking to hire a new Client Host to support their Front of House team and provide a friendly and welcoming experience for all internal and external clients / visitors to the Firms London Office.

As a Client Host you will be providing a high-quality customer focused reception service, across the firm’s two reception desks and meeting room booking line.

Candidates will work 40 hours per week, with alternating shifts Monday to Friday with a one-hour lunch break, candidates will be required to work in the office everyday due to the client facing nature of the position. There is a generous salary on offer with excellent benefits!

This is a fantastic opportunity to join one of the most highly regarded law firms in the world!

Responsibilities as a Client Host:

• Meet and greet clients and other visitors to the firm in a professional and welcoming manner
• Take responsibility for the client experience and ensure that they meet with the correct personnel
• Assist at client functions and managing the cloakroom
• Ensure that all client and visitor needs are met
• Establish professional and clear communication with the PAs, Fee-Earners, Partners and Clients
• Maintain constant communication between the main reception and client floor reception
• Take ownership of work area, ensuring all Health and Safety and Security policies are met
• Manage the following room collections on the meeting room booking system
• Arrange any catering requests
• Operate the Booking Line in accordance with the rota
• Act upon any reasonable request made or delegated by the Front of House Manager
• Supervise the presentation and upkeep of all client meeting rooms

Requirements as a Client Host:

• Previous Reception/FOH experience gained from a law firm or professional services firm
• Experience in a high quality, demanding customer focused/service environment, such as a 5* hotel
• Effective communicator, written and orally
• Demonstrate a courteous and polite disposition
• Able to prioritise client requests and deliver within agreed timescales
• Previous experience of using a room booking system would be advantageous