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Desktop Support Analyst

  • Job Type :

    Permanent

    Full-Time

  • Salary : £30,000 - £40,000 dependent upon experience

Leading US law firm is looking to hire a new Desktop Support Analyst to provide high-quality desktop computer, mobile device, applications, telephony, and audio/visual support.  Duties will include providing hands on support to colleagues who are experiencing desktop, operating system, application, telephony, and connectivity issues, and provide complete and timely follow-through to successful resolution, engaging colleagues in a consultative capacity, taking a thoughtful and customer service oriented approach, focusing on the root cause of the issue, to provide solutions and desired outcomes, performing hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure colleague satisfaction, providing 2nd level support for all incident escalations, planning and executing computer equipment installations, imaging, upgrades, and replacement projects and conducting research on computer products (trends in technology) in support of PC procurement and development efforts – evaluate cost benefit analysis of products and recommend hardware and installation products for purchase.  Applicants must have previous 1st/2nd line IT support experience, preferably from within a law firm, professional services is essential additionally it is imperative you possess excellent teamwork and collaboration skills for projects that involve colleagues outside of London with excellent communications and interpersonal skills, and the ability to interact effectively with a broad range of people in a professional manner.   Standard hours will be 9:30am to 5:30pm with flexibility required and a salary range of £30-40,000 dependent upon experience.