Desktop Support Analyst – Top US Law Firm!

  • Job Type :



  • Salary : Up to £46,000 + Benefits

Our client is a prestigious US law firm – they are now looking to recruit an experienced Desktop Support Analyst to join their busy and expanding IT team in London.

The Desktop Support Analyst is responsible for providing high quality desktop computer, mobile device, applications, telephony, and audio / visual support for attorneys and professional staff in their London and regional offices.

As part of their Desktop Operations team, you will facilitate desktop service request fulfilment, provide guidance and ”how to” information, restore desktop computer and related technology services or service features to a satisfactory operational state, and further enhance the user experience.

You will ideally have previous desktop support experience gained from a law firm or a professional services firm.

The standard hours are 9.30am to 5.30pm. The salary on offer is up to £46,000 + Benefits. This role is a permanent position and will be office based 5 days a week.

Responsibilities as a Desktop Support Analyst:

• Provide hands on support to colleagues who are experiencing desktop, operating system, application, telephony and connectivity issues
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion
• Provide 2nd level support for all incident escalations from 1st level support
• Plan, schedule and execute computer equipment installations, imaging, upgrades, and replacement projects
• Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase
• Complete thorough documentation of incidents and requests in service management tracking system
• Responsible for physical IT asset inventory and asset management
• Coordinate audio / visual (AV) operations, including schedule, connect, and coordinate external video conferences with outside parties
• Monitor live AV meetings for connection quality and performance
• Collaborate with IT Infrastructure teams to perform occasional hands-on IT infrastructure hardware installation and maintenance

Requirements as a Desktop Support Analyst:

• Two or more years relevant work experience in legal or professional services environment
• Bachelor’s Degree in Computer Science or related field or equivalent work experience
• Knowledge of troubleshooting and working with Microsoft Windows and Office Suite, including application add-ons, document management experience, and handheld technologies
• Experience in working with connectivity and application troubleshooting with VDI, VPN and Citrix environments
• Experience includes a thorough understanding of a desktop operating system environment and integration points with Microsoft Office and other legal applications