Helpdesk Support Analyst

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Our leading US/international law firm client is currently looking for a Helpdesk Support Analyst to join their IT department on a permanent basis, this role has a fixed shift of 12pm – 8pm. This role will report directly into the IT & Training manager and support the IT requirements of lawyers, secretaries and business service staff on any aspect of IT globally, this role will be very autonomous and work at every level of the business.


The main responsibilities for this role will include helpdesk support including resolving IT problems in a professional and efficient manner, finding workarounds to problems that cannot be resolved immediately, solving all types of PC problems, you should be prepared to visit users as well as using remote control tools to resolve issues, hardware support duties such as configuring new PCs, setting up users and laptops, configuring and issuing pool laptops and mobile phones, keeping inventory of all hardware, creating, updating and resolving incidents in ticketing system, setting up video conferencing, deliver clear troubleshooting steps in relation to Microsoft Office 2016, troubleshoot problems with legal Word and Excel documents, answer ‘how to’ questions on all software used within the Firm, support of travelling lawyers over the telephone.


Suitable candidates will have prior experience working within a 1st/2nd line support role within a professional services environment, ideally within a law firm, they must be used to a fast paced corporate environments and have excellent customer service and communication skills. The core hours for this role are 12pm – 8pm and this role will be paying up to £44,000.