IT Service Desk Analyst

  • Job Type :


  • Salary : Up to £35,000 + Benefits

IT Service Desk Analyst

One of our well-known Law Firm clients is looking to recruit 2 x IT Service Desk Analysts on fixed term contracts be it (6-month FTC) or (12-month FTC) to join their busy and expanding IT department where you will be involved with both 1st line and 2nd line support, providing a first class support service to all internal staff members.

Responsibilities include capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk, gathering information to enable incident resolution and promptly incident as appropriate, resolving incidents where possible, investigating problems in systems, processes and services, assisting with the implementation of agreed remedies and preventative measures, proactively seeking for improvement areas as part of continuous improvement process, following agreed procedures, identifies, registers and categorises incidents and any other ad hoc duties as and when required.

Candidates must have an ITIL foundation qualification, strong technical skills across Microsoft Office 2016 products – ideally having an MOS qualification in Word and Excel and knowledge of legal based IT systems.  Applicants should have experience of working in a similar role – ideally within a law firm, have the ability to think and work independently and possess excellent time management and organisational skills.

These roles are paying to £25k to £35k + Benefits.  A shift rota is in place to provide weekday on-site services from 08:00 to 19:00 with an on-call support outside of these hours.  A rota also exists for on-call weekend support.  You will be expected to fully participate in the rotas.  Travel expected between their 2 London offices.