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IT Support Analyst

  • Job Type :

    Permanent

    Full-Time

  • Salary : Up to £33,000

Our fantastic UK based law firm is currently looking for an IT Support Analyst to join their team in their London office, The main focus of the role will be to provide a friendly and helpful IT support service to the firms staff throughout the organisation.

 

The core responsibilities for this role will include providing firm-wide line support on all IT and communications issues, logging and tracking all day-to-day IT issues, resolving immediately where possible, or escalating as necessary to the 3rd line team or Service Desk Team Leader/Manager, providing  2nd line support, telephone and occasional off-site support to all users, trouble-shooting problems and answering queries from staff, monitoring and coordinate usage and maintenance of shared IT resources such as laptops, video and audio conferencing systems etc, providing advice and assistance on their use as required.

 

Candidates should have prior experience of working within an IT Support role within a professional services setting preferably within a law firm environment. This role will be working on a shift basis and this role is paying up to £33,000.