Legal Client Administrator Team Leader

  • Job Type :



  • Salary : £27,500 to £32,500 + Benefits

London law firm has created a brand new role as a Team Leader for a new Client Administrator team.  This role will work both as a hands-on Client Administrator in addition to being the Team Leader.  The Team Leader duties will include close management and leading of the team to ensure high-quality execution of work, manage holidays/absences, coordinate workflow, build strong firmwide relationships with senior staff, take ownership of your team’s operational output and provide regular feedback to your team.   The Client Administration Team is responsible for processing the firm’s required compliance and billing administration on client matters with the team taking ownership of tasks and playing a critical role in actively delivering on all requests relating to compliance and billing processes.  Compliance duties will include managing the Client Inception Module (CIM), liaising with Executive Assistants, Legal Secretaries and fee earners as necessary, by ensuring all activities and duties adhere to risk and compliance, assisting with creating new clients and file openings, completing compliance checklists, supporting on case-related work, completing tasks for matters/files e.g. engagement letters and maintaining client & matter data within the case and the Practice Management System, producing first draft engagement letters and liaising with the matter Associate to ensure the letter is completed, signed and sent to the client, ensuring the signed letter is saved correctly and securely.  Billing duties will include running the narratives from the system and giving to the Executive Assistants, attending internal meetings with the Executive Assistant, printing WIP reports and billing guides for the team, closing relevant files from the WIP list, liaising with the billing team, producing the relevant documentation and reports, prompting fee earners to complete all necessary paperwork, preparing and assisting with client communication and preparing file closure forms.  Applicants need to be a team-player with the ability to interact and build relationships with people at all levels, be organised with strong attention to detail with meeting deadlines understood as a priority, able to deal with changing business needs, provide excellent customer service, willing to learn new tasks and take on new and extra responsibilities and be able to remain calm under pressure.  Previous legal experience of billing and/or compliance is a must be it from working in a finance team, a compliance department or from assisting legal secretaries in a Team Assistant/Admin Assistant role.  Standard hours are 9:30am to 5:30pm with this role currently working remotely, with the office based in Canary Wharf.