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Centre of Excellence Manager – Top-Tier US Law Firm – Hybrid Working

  • Job Type :

    Permanent

    Full-Time

  • Salary : To £100,000

Centre of Excellence Manager

Top-tier US law firm is recruiting a Centre of Excellence Manager to drive user adoption and enhance user experience in their London office. You will be responsible for overseeing the day-to-day operations of post-implementation support and leading strategic initiatives that improve organizational effectiveness in the London and Paris offices.

  • Salary to £100,000 + generous employee benefits
  • £100 monthly employee contribution that can be used for lunch or other expenses
  • Free lunch every Wednesday, discretionary bonuses, and more!
  • 09:30-17:30 (Monday-Friday)
  • Hybrid working (4 days in the office / 1 day WFH)

Key Responsibilities of the Centre of Excellence Manager: 

  • Oversee post-implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated
  • Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity
  • Troubleshoot and triage user-reported issues and customization requests, managing resolution workflows and escalating to business-as-usual (BAU) teams or vendors as needed
  • Lead cross-functional initiatives across Practice Groups, Departments, and the broader Firm to improve people, processes, and technology in support of strategic objectives
  • Conduct post-implementation reviews and collaborate with Portfolio Owners to assess return on investment and ensure continued alignment with business needs
  • Support organizational change efforts through stakeholder engagement, communications planning, and risk mitigation
  • Report to the Director of the Centre of Excellence and provide ongoing insight into initiative progress, technology effectiveness, and opportunities for improvement

Skills & Requirements of the Centre of Excellence Manager: 

  • Previous experience with legal technology working within a law firm
  • Proven experience in project management, including the use of tracking tools and structured methodologies
  • Strong background in post-implementation support, user adoption, and change management within a professional services or enterprise environment
  • Demonstrated success in leading cross-functional initiatives focused on improving efficiency, user experience, and bottom-line performance

Adele Evans

Director

aevans@larbeyevans.com020 7073 7812View My Profile

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