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Head of Guest Services – Exceptional Opportunity – Major US Law Firm

Head of Guest Services

Major US law firm with a strong local presence in London is seeking an experienced Head of Guests Services.  We’re looking for a candidate with exceptional leadership skills and a strategic mindset, capable of providing full operational oversight across reception, hospitality, events, and customer services across a dual multi-site operation.

  • Salary to £75,000
  • Fantastic employee benefits
  • Core business hours (shift pattern can be negotiated)
  • Stunning City location

Head of Guest Services Key Responsibilities:

  • Lead, coach and develop FOH team members across both offices
  • Manage performance, including conducting 1:1s, appraisals and ongoing feedback sessions
  • Oversee resource planning, ensuring effective rota management, and sickness and holiday cover across both sites
  • Deliver service excellence across reception, hospitality, events and client-facing services within both offices
  • Manage ongoing hospitality orders to support office needs and events
  • Coordinate internal events, working with the social committee (and others) as appropriate
  • Support in setting FOH service budgets and ensure adherence to financial targets

Head of Guest Services Skills & Requirements:

  • Proven experience leading and developing FOH operations in a legal (or corporate / professional services) environment
  • Strong background in customer service and people management
  • Experience managing multi-site operations
  • Exposure to hospitality or events management within a corporate setting

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