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CRM Specialist – Elite US Law Firm – Exceptional Benefits – City of London

CRM Specialist

An exciting opportunity has arisen at one of our elite US law firm clients for a tech-savvy CRM Specialist with a strong working knowledge of Salesforce to join the firm’s Marketing & Business Development team in London.  This role offers a unique opportunity to shape the firm’s recent Salesforce transformation, where you’ll be the go-to CRM expert for the firm’s international offices across Asia, Europe and the Middle East.

  • Generous salary
  • Exceptional employee benefits and in-office perks such us free meals
  • 09:30-17:30 working hours
  • Hybrid working (4 days office / 1 day remote)
  • City of London

The CRM Specialist Role

Our client is looking for a proactive communicator and critical thinker with excellent organisational skills, attention to detail and sound judgment.  You’ll collaborate closely with global Marketing & BD colleagues, anticipate needs, manage projects independently and handle sensitive information with discretion. Duties include;

  • Rollout, maintain and develop the new Salesforce CRM system to support the London business strategy in line with the wider firm
  • Support users on the day to day running of the CRM by telephone or in person
  • Responsible for maintaining and executing the data cleansing/maintenance strategy
  • Update new company/person information using a variety of resources to enhance profiles
  • Provide regular reports from the CRM system for senior management and for department heads across the firm
  • Contribute to and support the wider marketing team with events management and related marketing activities
  • Provide support to the Client update team with sending out mailings and creating distribution lists
  • Manage relationships with the firms external suppliers
  • Provide training to users when required to ensure business practices are followed
  • Provide regular to ad hoc support to senior management on various projects

CRM Specialist Requirements

  • Degree educated, Salesforce accreditation strongly preferred.
  • Several years’ experience in a CRM data focused Marketing position in a legal or professional environment, using Salesforce (essential)
  • Strong understanding of enterprise data structures will be essential for this role.
  • Excellent IT skills and experienced in Excel, using databases and ability to adapt to new technology and processes
  • Strong organisation and creative skills and a positive and flexible approach

 

For further information, contact Neil Hagan today!

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