IT Service Desk Analyst – Top City Law Firm! Hybrid Working!

  • Job Type :



  • Salary : Up to £31,000 + Benefits

Our client is a leading global law firm – they are now looking to recruit an experienced IT Service Desk Analyst to join their busy IT team in London.

The IT Service Desk is responsible for providing a professional and high-quality service to the firm’s internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT systems and services. The team delivers support in an efficient, positive, helpful and enthusiastic manner.

The standard hours are 9.30am to 5.30pm. The salary on offer is up to £31,000 (+ on call allowances) plus benefits. This role is a permanent position, and the client are currently using a hybrid working approach.

This is a fantastic IT Service Desk Analyst opportunity to join a highly regarded City Law firm!

Responsibilities as an IT Service Desk Analyst:

• Being the first point of contact for all IT related support for the firm
• Providing remote technical support for computer applications and hardware
• Using their IT Service Management tool to provide appropriate troubleshooting
• Owning call resolution from first contact through to customer satisfaction
• Ensuring all calls that cannot be resolved first line are escalated
• Ensuring that customers are kept aware of progress on their issues
• Proactive management of inbound and in progress work
• Ensuring that all administrative procedures are followed and maintained at all times

Requirements as an IT Service Desk Analyst:

• A minimum of six months’ IT help desk support experience within a professional services
• Experience gained from a law firm would be advantageous
• Excellent troubleshooting skills
• Experience of core Microsoft Office 2016 products – Word, Excel, PowerPoint and Outlook
• ITIL Foundation qualification desirable
• Audio / Video conference knowledge desirable
• Excellent communication skills