LarbeyEvans-Icon

Process Improvement Specialist – US Law Firm – Generous Benefits – City

  • Job Type :

    Permanent

    Full-Time

  • Salary : Competitive

Process Improvement Specialist

Our US law firm client is seeking a Process Improvement Specialist to drive operational excellence by analysing and redesigning legal and business workflows in their London office. In this role, you will act as a bridge between end-users and technical teams, blending hands-on project delivery with effective change management.

  • Salary to £55,000
  • £100 monthly employee contribution that can be used for lunch or other expenses
  • Free lunch every Wednesday, discretionary bonuses, and more!
  • 09:30-17:30 (Monday-Friday)
  • Hybrid working (4 days in the office / 1 day WFH)

Key Responsibilities of the Process Improvement Specialist:

  • Map current-state workflows, identify friction points, document requirements, and design improved procedures using appropriate methodologies.
  • Partner with Innovation and IT to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms).
  • Serve as liaison between lawyers, business stakeholders, and delivery teams.
  • Triage, escalate, and coordinate resolution of user issues and enhancement requests.
  • Contribute to cross-functional initiatives (practice groups, Pricing, Practice Management, LPM, KM).
  • Run workshops, focus groups, and feedback loops.
  • Develop training and 1:1 coaching.
  • Monitor usage to surface insights and iterate.

Skills & Requirements of the Process Improvement Specialist:

  • Law firm experience in business analysis, process improvement, and legal operations.
  • Ability to translate complex requirements into clear, actionable solutions.
  • Familiarity with legal tech platforms and collaboration tools.
  • Knowledge of process improvement methodologies and KPI/benefits tracking.
  • Strong analytical skills and comfort working with data.

Adele Evans

Director

aevans@larbeyevans.com020 7073 7812View My Profile

Apply for this Job

Application Form

  • Drop files here or
    Max. file size: 128 MB.