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Senior Technology Support Analyst – Top-Tier US Law Firm – Liverpool Street / City

  • Job Type :

    Permanent

    Full-Time

  • Salary : To £65,000

Senior Technology Support Analyst

Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street.

  • Salary to £65,000
  • 09:30-18:00 + office based (Monday-Friday)
  • £400 annual gym membership contribution
  • Neurodiversity support packages
  • Confidential wellbeing, legal guidance, and financial support benefits

Key Responsibilities of the Senior Technology Support Analyst:

  • Serve as the senior technical support resource for the London office, providing on-site first and second-line support.
  • Act as escalation point for complex or high-profile technical issues.
  • Assist the Regional IT Manager in managing team workload, IT coverage, and ticket queues.
  • Deputise for the Regional IT Manager when they are away from the office.
  • Maintain and update the hardware inventory for the London office.
  • Build, configure, and deploy firm-standard laptops in accordance with established procedures.
  • Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system.
  •  Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens
  • Act as a mentor to the existing Technical Support Analyst.

Skills & Requirements of the Senior Technology Support Analyst:

  • Previous experience working in an IT role within a law firm.
  • Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points.
  • Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external.

Damian Larbey

Director

dlarbey@larbeyevans.com020 7073 7812View My Profile

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