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IT Support Analyst – City Law Firm – Fantastic Employee Benefits – Hybrid Working

  • Job Type :

    Permanent

    Full-Time

  • Salary : To £35,000

IT Support Analyst

Renowned City law firm is seeking a proactive and customer focused 1st line IT Support Analyst to join the firm’s IT department.  In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.

  • Salary to £35,000
  • Hybrid working (3 days office / 2 days remote)
  • Fantastic employee benefits
  • Enhanced maternity leave
  • Staff bonus scheme

IT Support Analyst – Key Responsibilities:

  • Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
  • Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
  • Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
  • Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
  • Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
  • Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
  • Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
  • Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

IT Support Analyst – Skills & Requirements:

  • Previous experience in a 1st line IT support or service desk role is essential.
  • Law firm experience is highly advantageous.
  • Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
  • Basic understanding of Active Directory and user account administrations.
  • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
  • Experience with desktop hardware, laptops, printers, and mobile devices.

 

Jack Waldron

Director of Recruitment

jwaldron@larbeyevans.com020 7073 7812View My Profile

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