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Service Desk Supervisor – 6 Month Fixed Term Contract – Hugely Successful Global Law Firm

  • Job Type :

    Contract

    Full-Time

  • Salary : £50,000-£70,000

Service Desk Supervisor (6 Month FTC)

Hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver a first-class IT support service to the London office.

What’s On Offer:

  • Salary to £70,000
  • 6-month fixed-term contract
  • Hybrid working (3 days office / 2 days remote)
  • Fantastic employee benefits
  • On-site coffee bar and subsidised canteen

Service Desk Supervisor – What You’ll Be Doing:

  • Provide day-to-day supervision and leadership for Service Desk Analysts
  • Support employee development and conduct regular 1-2-1 meetings
  • Oversee the daily operation of the IT Service Desk
  • Act as the primary escalation point for complex or high-priority incidents
  • Ensure incidents, requests, and escalations are handled within agreed SLAs
  • Monitor ticket queues and workload distribution to maintain service levels
  • Ensure all new starters requests are completed accurately and within agreed timescales
  • Ensure leaver processes are actioned promptly to maintain security and compliance
  • Identify opportunities to improve support processes and customer experience

Service Desk Supervisor – What We’re Looking For:

  • Previous experience supervising an IT Service Desk, ideally within a law firm environment
  • Strong understanding of IT Service Management principles
  • Experience working with SLA and KPI driven environments
  • Proven ability to lead, coach, and motivate technical support teams
  • Experience managing ticket queues, joiner, mover and leaver processes

Jack Waldron

Director of Recruitment

jwaldron@larbeyevans.com020 7073 7812View My Profile

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