A prestigious US Law Firm based in the heart of the city is looking to hire a new User Support Analyst to join their IT Team on a permanent basis with the main focus for this role being to provide 1st and 2nd line support to the whole of the London office. The role will pay £35,000 with flexibility, standard hours are 9.30am – 5.30pm and the successful candidate will work 4 days a week in the office, 1 day remotely.
The main responsibilities of this role include logging and managing support calls using the firm’s Help Desk software, supporting users with document queries, connectivity issues and hardware troubleshooting, providing remote support for electronic devices (Apple and Android). Managing hardware inventory such as laptops and portable encrypted media, setting up and administering video conferencing and Zoom meetings as well as setting up equipment for presentations, seminars and review rooms, managing user accounts, new starters and departures through Active Directly, MobileIron and CallPilot. Being proactive in the resolution of difficult issues and escalating where necessary, ensuring that the IT Manager’s requests for service are dealt with in a timely manner and to their satisfaction, informing or escalating to the IT Management in a timely manner any problems or issues which affect the office and its performance. In addition, tasks will include physical office moves, supplying and replacing faulty hardware for users and reimaging PCs and laptops.
Candidates should have a minimum of 1 year’s experience providing support ideally within a professional services environment. The core hours for this role are 9.30am – 5.30pm and this role is paying up to £35,000.